Privacy Policy.

Last updated: 08/05/2025

1. Introduction

The Wander Vault Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, and share your information when you visit our website or use our digital products and services.

2. Information We Collect

We may collect the following information from you:

  • Full name

  • Email address

  • Payment and billing details

  • Login/account credentials

  • IP address, browser type, device information

  • Pages you view on our site and actions you take (e.g. clicks, scrolling, time on page)

  • Any information you voluntarily provide in forms or subscriptions

3. How We Use Your Information

We rely on the following lawful bases for processing your data: performance of a contract, consent (where required), compliance with legal obligations, and our legitimate interests (e.g., improving our services).

We use your personal data to:

  • Provide access to digital content and manage subscriptions

  • Process orders and payments

  • Respond to support requests

  • Send service-related messages and occasional marketing updates (with your consent)

  • Analyse website performance and improve the user experience

  • Comply with legal obligations

4. Analytics and Cookies

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to the website

  • Pages you view on the website and your IP address

Squarespace needs this data to run and secure the site, and to improve its platform. They analyse this data in a de-personalized form.

This website also uses cookies and similar technologies. Cookies help us serve content securely and track performance. A cookie banner allows you to manage your preferences before analytics cookies are enabled. You can manage your cookie preferences at any time using the cookie banner or your browser settings. Where required by law, we only use non-essential cookies (such as analytics or marketing cookies) with your consent.

We also use Clipara to host video content. When you interact with these videos, Clipara may use cookies or similar technologies to track video views and performance. These cookies may be set by Clipara, a third-party service provider, and are subject to their own privacy policy.

5. Form Submissions

When you fill out a form on our site (e.g. to join a waitlist or contact us), we collect the information you submit (e.g., name and email address). This may be stored in Squarespace, our email service provider.

6. Customer Accounts & Membership Data

If you create a customer account, sign up for a membership, or make a purchase, we may collect:

  • Your billing and shipping address

  • Your name, email, and phone number

  • Subscription plan details and order history

We may use the Google Places API to auto-fill address fields at checkout for a faster experience. Data is shared securely with Squarespace and relevant service providers for order fulfillment and account management.

7. Sharing Your Information

We only share personal data as needed to deliver our services and fulfil obligations. This includes:

  • Squarespace (our hosting platform)

  • Stripe or PayPal (payment processors)

  • Clipara (video hosting platform) – When you access video content on our site, Clipara may collect certain technical information about your device, browser, and viewing behaviour. Please refer to Clipara’s privacy policy for details on how they handle this data.

  • Law enforcement or legal authorities, when required

We never sell your data.

8. Your Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict data processing

  • Request data portability

  • Withdraw consent to marketing emails at any time

You have the right to request deletion of your account and personal data (“right to be forgotten”) at any time. To exercise any rights, contact us at hello@thewandervault.co.uk

If you are dissatisfied with how we handle your data, you also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Data Retention

We keep your personal data only as long as needed to deliver services and comply with legal obligations. When no longer needed, data is securely deleted or anonymized.

10. Security

We use technical and organisational measures to protect your data. However, no system is 100% secure, so we recommend using strong passwords and logging out of accounts when using shared devices.

11. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure it’s protected in accordance with applicable laws and using standard contractual clauses where required.

12. Changes to This Policy

We may update this policy from time to time. The “Last Updated” date above will reflect the latest version. We encourage you to review it periodically.

13. Marketing Preferences

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly at hello@thewandervault.co.uk. You will still receive essential service-related messages related to your account or purchases.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, email us at: hello@thewandervault.co.uk

Company Name: The Wander Vault Ltd
Company Number: 16357393