Terms & Conditions.
Last updated: 08/05/2025
1. Introduction
When you visit www.thewandervault.co.uk (the “Website”) or make a purchase or subscription, you are agreeing to the following terms and conditions that govern the use of our digital services and content. You confirm that you have read, understood, and agreed to be bound by the following Terms and Conditions (the “Terms”), which include any additional policies or terms referenced herein.
These Terms form a binding legal agreement between you and The Wander Vault Ltd. If you do not agree, you must not use this Website or our Services. If you are using our Services on behalf of a business or organisation, you confirm that the entity also agrees to these Terms.
Definitions
“Company”, “we”, “our”, “us” – refers to The Wander Vault Ltd.
“You”, “user”, “customer” – refers to the individual using our Website or purchasing our Services.
“Product(s)” or “Content” – refers to digital items such as stock photos, videos, downloadable files, and templates offered via subscription or direct purchase.
“Services” – refers to all digital content, platforms, tools, and features provided via the Website.
“User account” – refers to your login and profile used to access purchased content.
“Party” or “Parties” – refers to you and The Wander Vault Ltd, individually or collectively.
2. Changes to the Terms
We reserve the right to revise these Terms at any time. Updates will be posted on this page with a new “Last Updated” date. We may also notify you via email, banner, or other reasonable means. Continued use of the Website constitutes acceptance of any changes.
3. Eligibility & Age Restrictions
You must be at least 18 years old to use this Website. By using it, you confirm you meet this requirement.
4. Assumption of Risk
Your use of this Website and our Services is entirely voluntary and at your own risk. We are not liable for any decisions, losses, or damages arising from your use or reliance on our Products or Services.
5. User Conduct
You agree not to:
Post or share explicit, defamatory, or illegal content
Misrepresent yourself or infringe on others’ rights
Distribute malicious code or attempt unauthorised access
Resell, redistribute, or give away our content
We reserve the right to suspend or terminate your account for violations.
6. Digital Products and Services
All Products are digital. Upon successful payment and account setup, you will receive instant access via your user account. No physical items will be delivered.
7. Subscription Plans
We offer:
Monthly Plan – Renews every 30 days unless cancelled.
3-Month Plan – Renews every 90 days unless cancelled.
6-Month Plan – Renews every 180 days unless cancelled.
You can cancel anytime through your account. Access remains until the end of the current billing period. No partial refunds will be issued for unused time.
How to Cancel
To cancel your subscription, log into your account, navigate to “Manage Subscription,” and select “Cancel Subscription.” Cancellations must be made prior to the next billing date to avoid further charges.
8. Recurring Billing
By subscribing, you authorise us to charge your selected payment method at the stated intervals.
9. Refund Policy
Due to the instant, digital nature of our products, we do not offer refunds once access to the content has been granted or a download has occurred.
By purchasing, you acknowledge and agree that:
You lose your right to cancel under the Consumer Contracts Regulations 2013, in accordance with Regulation 37(1)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You are consenting to the immediate supply of digital content and waive the statutory 14-day cooling-off period.
All sales are final and non-refundable under these conditions.
We advise reviewing product details and membership terms carefully before completing your purchase.
10. Licence to Use
You are granted a limited, non-exclusive, non-transferable licence for personal or commercial use under our Licence Agreement.
You may use content in your website, social media, branding, and client work.
You may not resell, share, claim authorship, or use content for unlawful or offensive purposes.
11. Intellectual Property
All content, logos, and visuals on this Website are the property of The Wander Vault Ltd and protected by copyright and trademark laws. You may not reproduce, modify, or exploit any material without our consent.
12. Payments & VAT
All prices are listed in GBP and include UK VAT where applicable.
International customers are responsible for any additional local taxes.
We reserve the right to update pricing at any time.
13. Chargebacks & Disputes
You agree not to initiate chargebacks without first contacting us. Unresolved disputes may lead to account termination and legal action to recover funds.
14. Delivery of Products
Access to content is granted immediately after successful purchase. If you have difficulty accessing downloads, email hello@thewandervault.co.uk for support.
15. Termination of Services
In the event of permanent closure or dissolution of The Wander Vault Ltd, all active services and subscriptions will be terminated. We will provide at least 30 days’ notice to affected users.
16. Customer Support
We offer support via email at hello@thewandervault.co.uk. We are not responsible for technical issues caused by your device, internet, or third-party services.
17. Data Protection & Privacy
We handle your personal data in compliance with UK GDPR and the Data Protection Act 2018. Full details are provided in our Privacy Policy.
18. Email Communications
By signing up, you consent to receive essential service updates and with your consent, occasional marketing emails. You can opt out at any time via the unsubscribe link.
19. Limitation of Liability
We are not liable for:
Indirect or consequential losses
Incompatibility with your software or devices
Content misuse by you or third parties
You use the Site at your own risk.
20. Indemnification
You agree to indemnify and hold The Wander Vault Ltd harmless from any claims, losses, or damages arising from your breach of these Terms or misuse of the Site.
21. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
22. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of UK courts.
23. Entire Agreement
These Terms, along with our Privacy Policy and Licence Agreement, constitute the entire agreement between you and The Wander Vault Ltd and override any prior communications.
24. Account Deletion and Data Removal
You may delete your account at any time by contacting us. Upon request, we will delete your account and associated personal data, in accordance with our Privacy Policy and applicable data protection laws.
25. Contact
For any questions, please contact:hello@thewandervault.co.uk